1. What is www.truemist.in ?
www.truemist.in is the website of Truemist Misting And Fogging System. This page contains all terms and conditions that stand for all orders placed on this site.

2. Delivery Timings:
For all Next day delivery orders, orders must be made before 3pm on the same day. All orders made after this shall be considered for delivery latest by the next day.
We do not guarantee any timed delivery; our regular delivery timings are between 9:00 am to 7:00 pm.

Clients can request specific timings in the special instructions section of payment form; we will try our best to honor the client’s request but cannot commit 100% efficiency in timing of delivery.
Delivery timings if promised cannot be guaranteed in case of special circumstances such as extreme weather conditions, riots, strikes, elections, bandhs etc.; the order cancellation would not be possible in such circumstances

Discounts:All the discounts are decided by Truemist Misting And Fogging System team and none of the discount/offers can be clubbed together.4. Address Change:
Change of address should be intimated before the dispatch of the consignment
Change of address is not possible for products that are already dispatched.

Order Change:Any changes to the order would be entertained with monetary adjustments if requested before 48hrs of the actual delivery. Changes after that will not be entertained and order would not be cancelled.

Damaged deliveries:We will cater to any reports of damaged products on the same day of delivery only i.e within 24 hours of delivery. The problem report must be supported with substantial proofs of the damage made to the product.7. Rules for delivery:Delivery will be made as per the delivery instructions. e.g. if delivery instructions state that the product must be delivered to the recipient only, it will not be given to any one else and shall be considered delivered if recipient is not available. If recipient doesn’t accept the delivery, we shall consider the order to be delivered.Truemist Misting And Fogging System will be able to attempt delivery of your Package only 3 times. In the event the delivery is not executed during the attempt, the customer will have to repay delivery charges again.

Rules for Duplicate Orders:If Truemist Misting And Fogging System finds that the same order has been made twice we will try to contact the customer and get that clarified. If the customer is not contactable we will take the decision on our behalf and that will be final.9. Dealing with Fraudulent Customers:If we find out any fraudulent behavior from any client in terms of wrong address, unethical message, odd delivery timings or any other reason, we hold the power to reject that order or ban that customer without being answerable to anyone.10. Rules for unfounded recipient:In case the final customer is not available for receiving the placed order and we have strict instructions to deliver only to the intended customer the order shall be considered as delivered and no refund will be made. Please refer cancellation and refund policy for further details.
11. Shipping details:
All courier items will be shipped using DTDC or equivalent courier. As such we cannot specify any delivery date or timing for such order. All orders will be delivered between 9am – 7pm and may take 3-9 days of shipping time depending on the product, availability and other parameters.

12. Right to service:
We hold the right to extend our services to any individual, organization, group or business unit. We may refuse to serve any individual, organization, group or business unit solely on our own discretion.

13. Amendment of the terms and conditions:
Truemist Misting And Fogging System may amend its Terms & Conditions from time to time. These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Chennai.

Errors in terms and conditions:
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Updation of terms and conditions:

We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

16. Right to use:
These Terms and Conditions, together with Truemist Misting And Fogging System cancellation and refund policy, privacy Policy, disclaimer and other rules and policies posted on the site, which are hereby incorporated as if set forth fully in these terms and conditions, constitute the entire agreement between you and Truemist Misting And Fogging System with respect to your use of and material available through the site, and they supersede all prior or contemporaneous communications and proposals between you and Truemist Misting And Fogging System with respect to this site. Any rights not expressly granted in these Terms and Conditions are reserved.

Use of mobile number:

I understand that Truemist Misting And Fogging System can send transactional and promotional messages on my registered phone number.

If you have any questions/comments about our Terms & Conditions, please email us at connect@truemist.in